Refund Policy

We want buyers to feel confident purchasing on SellMyScript, and we want sellers to be treated fairly when a request comes in. That's why refunds here aren't automatic — every request is reviewed on its own merits by our team, weighing what was purchased, what was delivered, and the reason given.

Refund requests are generally accepted within 14 days of the purchase date. Requests submitted after that window are reviewed at our discretion — for example, if a product turns out to be fundamentally non-functional and the delay in reporting it was reasonable.

An order must be in a completed, paid state to request a refund for it. If a previous refund request on the same order was rejected, you can submit a new request with additional information; if a request is pending review or was already approved, a new request can't be submitted for that order.

To request a refund, sign in and:

1. Go to Account → Orders and open the order in question.
2. Click "Request refund".
3. Enter a clear reason — what went wrong, and any relevant detail (for example, a specific bug, a mismatch with the listing description, or a duplicate purchase).
4. Submit the request. It's immediately visible to our review team.

A member of our team reviews the order, the product, and the reason provided — typically within a few business days. We may reach out via your account email if we need more information before making a decision. You can check the status of your request at any time from the same order page.

Approved: the order amount is refunded to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Access to the associated license and downloads may be revoked once a refund is approved.

Rejected: you'll see the outcome on the order page. If you believe the decision was made on incomplete information, you're welcome to submit a new request with more detail, or reach out through our contact page.

• A change of mind after extensively using the downloaded files
• Compatibility issues that were clearly disclosed on the product page before purchase
• Lack of skill or time to implement or customize the product
• Requests made well outside the eligibility window without a compelling reason

These aren't hard rules so much as the kinds of context our reviewers weigh — every request is still looked at individually.

If a refund is approved on one of your sales, the corresponding sale amount is removed from your available balance (or deducted from a future payout if it has already been paid out), and platform commission on that sale is reversed accordingly. You can see refunded orders reflected in your seller dashboard.

Have a question about a refund that isn't answered here? Reach out through our contact page and our team will help.